Prevent Unauthorized Transactions in your account - Update your Mobile Numbers/email IDs with your stock brokers. KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account. Receive information of your transactions directly from exchange on your mobile/email at the end of the day..... issued in the interest of investors. Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020. 2. Update your mobile number and email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge. 3. Pay 20% upfront margin of the transaction value to trade in cash market segment. 4. Investors may please refer to the Exchange's Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020 and other guidelines issued from time to time in this regard. Continuation Sheet 5. Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020. KYC is one time excercise while dealing in securities markets-once KYC is done through a SEBI registered intermediary (broker,DP,Mutual Fund etc),you need not undergo the same process again when you approach another intermediary.Prevent Unauthorized Transactions in your Trading / demat account --> Update your Mobile Number and Email Address with your Trading Member / Depository Participant. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account / trading account directly from CDSL / NSE on the same day......................issued in the interest of investors.No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.

Common Escalation Matrix

Details ofContact PersonAddressContact No.Email ID
Customer careKrunal G Patel3rd Floor, Jacob’s Building, Geethanjali Junction, Vyttila, Kochi-682019
Office Hours: 9:00 am - 6:00 pm		+91 9567337788care@pentad.in
Head of Customer careRatheesh R Shenoy3rd Floor, Jacob’s Building, Geethanjali Junction, Vyttila, Kochi-682019
Office Hours: 9:00 am - 6:00 pm		0484-4231120ratheesh@pentad.in
Compliance OfficerPriya V G3rd Floor, Jacob’s Building, Geethanjali Junction, Vyttila, Kochi-682019
Office Hours: 9:00 am - 6:00 pm		0484-4231121compliance@pentad.in
CEONikhil K G3rd Floor, Jacob’s Building, Geethanjali Junction, Vyttila, Kochi-682019
Office Hours: 9:00 am - 6:00 pm		0484-4231126nikhil@pentad.in

In absence of a response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI, NSE, BSE, MCX, CDSL. Please quote your Service Ticket | Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.